Refunds & Returns
Our policy is designed to respect and comply with Australian Consumer Law. We ensure that your rights as a consumer are always considered and upheld in our return and refund process.
As we endeavour to make you shop with confidence, we offer a change of mind, provided that:
- Return process is initiated within 7 days of receiving the order.
- The item must be in its original condition – unused and unopened, with all packaging and tags intact.
- We cannot accept change of mind returns on sealed items if the seal is broken or damaged.
- Request for return must be made in writing to cs@roomlane.com.au
- Customers are responsible for the return shipping costs.
- All returned items to be sent to our Warehouse located at 38 /324 Settlement Road, Thomastown, VIC 3074. It is important to ensure that all returns are directed to this specific address for processing.
- Customers are responsible for returning items in the same condition they were received. Roomlane is not liable for damage occurring during return transit.
- If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
- If the item is not received by Roomlane, the return may not be processed.
Faulty, Damaged, or Incorrect Goods:
We inspect all deliveries for quality. If you receive a faulty, damaged, or incorrect product, please contact us within 7 days to arrange a return and refund or exchange.
For a major product failure, you have the option to receive a refund or a replacement, subject to stock availability. Alternatively, you can choose to keep the product and receive compensation for the reduction in its value. In the case of a minor failure, Roomlane reserves the right to repair the product. We may also opt to replace or refund the item at our discretion, and this will be done promptly.
Roomlane will cover the cost of return shipping for faulty, damaged, or incorrect goods.
A refund or exchange will be processed upon receipt and inspection of the returned product.
Process for Refunds, Returns, and Repairs
To initiate a discussion or request a remedy, kindly contact Roomlane's Customer Support Team at cs@roomlane.com.au
Products should be returned to us promptly, accompanied by a proof of purchase and, where possible, in their original packaging.
Upon examination of the returned goods, Roomlane's Customer Support Team will get in touch with you to finalize the remedy.