Refunds & Returns
Roomlane complies with the Australian Consumer Law and the consumer guarantees that apply to goods sold in Australia. Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Change of Mind
Roomlane does not offer returns, refunds, or exchanges for change of mind. This does not affect your rights under the Australian Consumer Law.
Faulty, Damaged, Incorrect, or Not as Described Goods
If your item is faulty, damaged, incorrect, or not as described, please contact Roomlane at cs@roomlane.com.au as soon as possible after you become aware of the issue. Please include your order number, a descritpion of the issue, and clear photos where available.
Assessment and Remedy
Once we review the issue, we will work with you to provide an appropriate remedy in line with the Australian Consumer Law,. Where a product has a major problem, you may be entitled to a refund or replacement. Where a product has a minor problem, Roomlane may offer a repair within a reasonable time. If the issue is not resolved within a resaonable time, you may be entitled to a refund or replacement under the Australian Consumer Law.
Return Shipping for Consumer Guarantee Claims
If you believe your item is faulty, damaged, incorrect, or not as described, please notify roomlane as soon as possible after delivery or after becoming aware of the issue, and where possible within 7 days of delivery so we can assess and assist promptly. If goods are confirmed to be faulty, damaged, incorrect, or otherwise covered by the consumer guaranteed, Roomlane will provide return instrucstions as appropriate.
Return Process
Please do not send goods back before contacting us. Once your return request has been reviewed, we will provide the correct return instructions, including the return address. Product should be retun promptly after approval and, with proof of purchase and in their original packaging.
Items Not Eligible for Return
Roomlane does not accept returns for change of mind. We also do not accept returns where the issue arises from misuse, accidental damage, or where the condition of goods was clearly disclosed before purchase, to the extent permitted by law.