Thank you for visiting us and making a purchase at www.roomlane.com.au Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All items in stocks are despatched within 7 business days.
"We strive to process and dispatch all in-stock items within 7 business days. However, please note that some delays may occur due to high demand or unforeseen circumstances beyond our control. If there is a significant delay in the shipment of your order, we will contact you via email or telephone to inform you of the situation. We appreciate your patience and understanding, and we will do everything we can to ensure your order arrives to you as quickly and safely as possible. Please also allow additional days in transit for delivery, depending on your location and shipping method. If you have any questions or concerns regarding our shipping policy, please feel free to contact us and we'll be happy to assist you.".
Shipping rates & delivery estimates
Shipping charges for your order are displayed at on our website.
We use multiple third party couriers as our delivery partners
We do not ship to Shipment to P.O. boxes
Orders on our website are shipped to addresses within Australia.
In case of multiple products on one order, individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery.
For safe delivery, we advise for someone to be there to receive the delivery and be able to sign for the goods. We will pass on your contact details and phone number to the delivery company and request them to contact you in advance on the estimated date and time of your delivery.
Roomlane will make best efforts to request the delivery company to contact you ahead of delivery, but unfortunately we cannot be held responsible if they do not make such a contact
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
If there is nobody to sign for the goods when they are delivered the logistics company will leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot and you will then need to make contact with the logistics company directly to arrange an appropriate time for a re-delivery.
Please check your order and inform us within 24 hours of receipt of your goods in case your goods are received as faulty or damaged by emailing us at cs@roomlane.com.au. It is your responsibility to report any faulty or damaged products.
Please provide us with as much information as possible on the fault or damage. Include photographs indicating damage to the product including any damaged packaging received.
Upon receiving your request we will contact our suppliers and liaise with them to resolve the matter as soon as possible We will replace the damaged or faulty item at no charge